Tracking becomes available after your order is dispatched. Use Shopify's secure order-status page, the tracking link in your shipping email, or the Shop app.
Look for the Moveno shipping-confirmation email sent to the address used at checkout.
Select View your order or the carrier tracking link.
The final-mile carrier and latest available update appear after the carrier accepts the parcel.
Contact us with the checkout email and order number. We usually reply within 2 business days.
Where can I find my order number?
Your order number is shown in the order-confirmation email. Customers with an activated account can also sign in and open their order history.
Why has tracking not updated yet?
Orders normally require 1-3 business days for processing. After dispatch, some carriers need several business days to display their first scan. Processing time and carrier transit time are separate.
Marked delivered but not found
- Check entrances, parcel lockers, reception areas, and household members.
- Review the carrier's delivery photo or proof of delivery when available.
- Allow one business day for an early delivery scan.
- If it is still missing, contact Moveno with the order number and tracking link.
Only enter order information on Moveno, Shopify's secure order-status page, or the carrier site linked from your shipping email.